Avenue 6 Limited
General Terms and Conditions
Definitions
‘Channel Managers’ means intermediaries that assist suppliers to provide their product information to planning and booking intermediaries including the travel trade.
‘Suppliers’ means individuals and businesses that provide services to visitors when they are visiting a location and include accommodation, visitor attractions, tour guides, restaurants, activities and experiences. This list is not exhaustive may be amended from time to time.
‘The Portal' means the Avenue Six API, Extranet and Central Reservation Platform.
‘Trade partners’ means individuals and businesses that sell tourism products to consumers and include tour operators and travel agents/advisors; they are collectively referred to as the travel trade.
Complaints
Complaints about Avenue Six and the services it provides should be sent to hello@avenue6.travel and headed For the attention of the Managing Director. We will send an initial acknowledgement within 48 hours of receipt. We will investigate the complaint fully and try to resolve it directly with you. We will send you a written response about the complaint or written confirmation of the solution reached.
Cancellations
If a booking made by a trade partner with a supplier using the Avenue Six platform is cancelled by the trade partner more than 14 days in advance of a customer’s arrival date, the supplier is obliged to refund to Avenue Six any deposits or prepayments.
If a booking made by a trade partner with a supplier using the Avenue Six platform is cancelled by the trade partner less than 14 days prior to a customer’s arrival date, deposits and prepayments made to suppliers are not refundable and trade partners may be liable for a portion or all of the booking according to the supplier’s own cancellation policy.
Liability
Avenue Six’s liability to suppliers and trade partners excludes the following: loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential loss.
Avenue Six is not responsible for the accommodation, tours, attractions or activities that are booked by a Trade Partner or a Contractor and accepts no responsibility or liability for the quality or end user customer experience of the same or for any failure or substandard or non-performance by an Avenue Six Supplier.
If Avenue Six is prevented or delayed from performance of its obligations under a contract or agreement by an act or omission by a trade partner, its agents, subcontractors, consultants or employees, Avenue Six is not liable for costs, charges or losses sustained or incurred by the Trade partner arising directly or indirectly from their own actions and is entitled to recover any additional costs, charges or losses sustained by Avenue Six that arise directly or indirectly from prevention and delay.
If Avenue Six is prevented or delayed from performance of its obligations under a contract or agreement by an act or omission by a supplier, its agents, subcontractors, consultants or employees, Avenue Six is not liable for costs, charges or losses sustained or incurred by the supplier arising directly or indirectly from their own actions and is entitled to recover any additional costs, charges or losses sustained by Avenue Six that arise directly or indirectly from prevention and delay.
Avenue Six is not liable for a supplier’s channel management fees. Where Avenue Six has facilitated channel management services with Bokun or Trekksoft, the supplier is responsible for paying fees to Bokun or Trekksoft direct. Where Avenue Six has facilitated channel management services with Hotel Spider, the supplier is responsible for paying relevant monthly fees to Hotel Spider.
Payments and invoices
Our standard payment terms are 30 days from receipt of an invoice and payments are made by electronic transfer to the bank account nominated by the supplier.
Payments to Avenue Six can be made by BACs, standing order of direct debit. Details of the receiving bank account is included on all invoices and statements issued by Avenue Six.
For suppliers: we produce statements of bookings detailing customers that are due to arrive in the next specified 28-day period, the commissions and fees that are due, any VAT and net amounts to be invoiced. On receipt of the statement suppliers invoice Avenue Six for the total amount detailed on the statement. Avenue Six will deduct the commissions and fees that are due and pay suppliers the balance within 30 days of receipt of invoice.
For trade partners: Avenue Six submits invoices to trade partners for all bookings placed for customers due to arrive during the next specified 28-day period plus VAT (if applicable). Payment is due by the travel partner between 28 and 14 days before the customers' arrival date.
Channel management system rental fees will be invoiced quarterly and are subject to our standard payment terms.
Late payment may incur daily interest at 4% per annum above bank base rates.
Contract Pricing
We price contracts for services individually, tailoring them to the requirements and circumstances of clients. Pricing is provided and agreed in advance and captured in contracts and service level agreements.
Fees and commissions on bookings
Avenue Six earns commission on all bookings made by the travel trade through the Avenue Six platform. The level of commission varies according to the type of supplier and the jurisdiction in which they operate. Commission is deducted from payments made to us by trade partners before we pass fees on to suppliers. Commission charges for each supplier business type (accommodation, attractions and experiences, guided tours) are detailed in the relevant documents available as a download from this page. Changes to fees and commissions will be notified by email to suppliers and trade partners directly in advance .
Commission is charged inclusive of VAT.
Commission payments between suppliers and channel managers are additional to the commission charged by Avenue Six and agreed directly between the two parties.
Where Avenue Six arranges channel management services on behalf of accommodation suppliers a minimum system rental fee of £30 per month is payable by the supplier and will be invoiced quarterly by Avenue Six. Fees for higher levels of service support are available.
Privacy
Avenue Six has a privacy statement which can be seen here.
Services and standards
Avenue Six operates business to business, providing services to a wide range of suppliers in the tourism, culture and hospitality sectors and to travel agents and tour operators. We facilitate planning, booking and distribution. Suppliers are entered into our planning and booking platform so they are visible and searchable by the travel trade. Trade partners gain access to the Avenue Six Portal ( API, Extranet and Central Reservation Platform) in order to plan and book the services of Avenue Six suppliers.
Avenue Six does not package or sell travel and tourism products direct to consumers.
Where Avenue Six has arranged channel management services on behalf of an accommodation suppliers, suppliers have a choice of three levels of support.
1. email support with a response time of 24-hours from receipt of a request
2. telephone support in office hours
3. telephone support at weekends 9am-6pm plus late night mid-week support to 10pm.
Level 1 support is included in the minimum system rental fee. Level 2 and Level 3 support are subject to a supplement which is negotiated as part of the SLA.
Avenue Six Portal
Use of any information or materials on the Avenue Six Portal is entirely at your own risk. It is the user's responsibility to ensure that any products, services or information available through the Portal meets their specific requirements.
From time to time the Portal may also include links to other websites. These links are provided for convenience to provide further information. They do not signify that Avenue Six endorses the website(s). We have no responsibility for the content of the linked website(s).
The Portal contains material which is owned by or licensed to Avenue Six. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on the Portal, which are not the property of, or licensed to the Avenue Six are acknowledged.
Unauthorised use of the Portal may give rise to a claim for damages and/or be a criminal offence.
Use of the Portal and any dispute arising out of such use is subject to the laws of England and Wales.
Though we make every endeavour to provide correct information on the Portal, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials. Users acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.